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Terms and Conditions of Use Agreement

PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. We maintain this web site as a service to our customers, and by using our site you are agreeing to comply with and be bound by the following terms of use. Please review the following terms and conditions carefully, and check them periodically for changes. If you do not agree to the terms and conditions, you should not review information or obtain goods, services or products from this site.

  1. Acceptance of Agreement. You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement (”Agreement”) with respect to our site (the “Site”). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site. These terms & conditions apply to all ordering methods: online, phone, fax, or mail.
  2. Return Policy and Pricing Policy: Items may be returned within fourteen days of receipt by you. Credit will be issued (excluding shipping and handling costs) upon return of item(s) subject to the following terms: You must contact us via email giving us the order date and item number and we will respond within 2 business days with an RGA (Return Goods Authorization) number. No item will be accepted for return without this number. Return shipping costs are the customer’s responsibility. Items for return must be unused, in their original packaging, presentable for sale, and with all warranty cards, manuals, etc. We cannot accept returns for chemicals, automatic cleaners, filters and pumps. Please measure your pool before ordering liners and covers. Liners, winter covers, leaf net covers and solar covers may not be returned if opened or unfolded. Special order items are not returnable. Returned items are subject to a twenty percent restocking charge and all shipping and handling costs. Customer shall be responsible for all freight charges associated with cancelled orders. “Free delivery” or “free shipping” means that the actual freight costs are included in the purchase price of completed sales, no extra charge. Orders refused at time of receipt are subject to a twenty percent restocking charge and all shipping charges.
  3. Disclaimer of Product Pricing: sipoolandspa.com, may at any time, change product pricing which has been erroneously displayed on the website. In the event of an error in pricing, the sipoolandspa.com may cancel the orders or remove the items from the order. In the event of cancellation, all associated fees will be either credited to your account or refunded within 30 days. If the merchandise has been shipped, you have the right to pay the difference or return the merchandise. The customer is not entitled to merchandise at an erroneous price.
  4. Order Times: Most orders are in stock and are shipped out in 24 to 48 hours. All orders received on Friday after 12pm EST will be processed the following Monday. Orders during the busy season (May and June) may take slightly longer. Orders are occasionally drop shipped direct from the manufacturer to save time. If an item is backordered, you will be notified by email and have the option of cancelling or substituting the backordered item.
  5. Shipping Details: Most orders are shipped UPS ground. We only to ship to the 48 continental states. We do not ship to P.O. boxes. Large items, such as pools, spas, pool tables, pool heaters etc, are usually shipped via freight truck, and the following rules apply-
    1. A daytime phone number is required in order for the freight company to call you for delivery arrangements.
    2. A physical address is required. We cannot ship spas to PO Boxes or APO. Due to high ticket value, if paying by credit card, the specified delivery address must match your credit card billing address for your protection and ours. If paying by Paypal, we will only ship to a shipping address that is confirmed by Paypal.
    3. Due to size, these items must be shipped via truck. You should have help on hand to assist you. The driver is responsible for unloading and curbside or driveway delivery. It is your responsibility to position and install the product into your yard or home. Some freight carriers will do this for you, for an additional fee.
    4. Most residential addresses are accessible, but locations which are not accessible by tractor-trailer -or- which require extra handling may be subject to additional charges. Examples include: narrow lanes, alleys or bridges, islands or locations requiring ferry boat transportation, toll-bridges, gated communities restricting trucks, un-paved roads, and remote rural locations. If in doubt, call us and we will check with the delivery company prior to proceeding to quote any extra delivery charges. We will obtain your approval for additional charges, if any. We reserve the right to decline orders for which we determine that delivery is impractical.
    5. You or a person you designate must be on hand to inspect and sign for truck deliveries. Carefully inspect the carton and packaging, and note any damage, no matter how slight, on the freight receipt prior to signing. Missed delivery appointments may result in redelivery charges to you.
    6. Damage is very unlikely, but if the merchandise itself appears damaged, note it on delivery receipt and call SI Pool and Spa immediately for assistance. If you or your designee sign for and accept the delivery without noting damage, you are indicating that the shipment arrived in good condition, and no claims can be made.
    7. Customer shall be responsible for all freight charges associated with cancelled orders. “Free delivery” or “free shipping” means that the actual freight costs are included in the purchase price of completed sales, no extra charge, except as noted above.
  6. Copyright. The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 4, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.
  7. Fraud: By agreeing to our terms and conditions, you confirm that the information provided in this form is true and that you agree to abide by the Terms and Conditions of use of this site. Please note that your order can be cancelled without notice if it is determined that false or misleading information has been provided, the Terms and Conditions of use have been violated, or other abuses have occurred as determined by sipoolandspa.com in its sole discretion.
  8. Limited Right to Use. The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).
  9. Editing, Deleting and Modification. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site.
  10. Indemnification. You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates (collectively, “Affiliated Parties”) harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of the Site.
  11. Disclaimer. THE INFORMATION FROM OR THROUGH THE SITE ARE PROVIDED “AS-IS,” “AS AVAILABLE,” AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US. THIS SITE AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.
  12. Limits. All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, services or information.
  13. Use of Information. We reserve the right, and you authorize us, to the use and assignment of all information regarding Site uses by you and all information provided by you in any manner consistent with our Privacy Policy.
  14. Third-Party Services. We allow access to or advertise third-party merchant sites (”Merchants”) from which you may purchase or otherwise obtain certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and Merchants. YOU AGREE THAT USE OF SUCH MERCHANTS IS AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS FOR PURPOSE, MERCHANTABILITY OR NON-INFRINGEMENT UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND MERCHANTS OR FOR ANY INFORMATION APPEARING ON MERCHANT SITES OR ANY OTHER SITE LINKED TO OUR SITE.
  15. Third-Party Merchant Policies. All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on such sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.
  16. Privacy Policy. Our Privacy Policy, as it may change from time to time, is a part of this Agreement.
  17. Payments. You represent and warrant that if you are purchasing something from us or from our Merchants that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.
  18. Links to Other Web Sites. The Site contains links to other Web sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.
  19. Submissions. All suggestions, ideas, notes, concepts and other information you may from time to time send to us (collectively, “Submissions”) shall be deemed and shall remain our sole property and shall not be subject to any obligation of confidence on our part. Without limiting the foregoing, we shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.
  20. Verify Members’ Address: sipoolandspa.com reserves the right to contact a Member via email to verify the accuracy of account information (including the Member’s correct name and address) that is needed to provide the Member with the information he or she requested from sipoolandspa.com. A physical address is required. We cannot ship spas to PO Boxes or APO. Due to high ticket value, if paying by credit card or paypal, the specified delivery address must match your credit card billing address for your protection and ours.

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